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Medical Spa Receptionist

Company: Elamar MedSpa
Location: Decatur
Posted on: February 16, 2020

Job Description:

POSITION DESCRIPTION: MEDICAL SPA RECEPTIONIST

Reporting Relationship: Spa Manager, Director

Job Classification: Spa Team

Compensation Structure: Hourly + Retail Commission

Professional Objective: To perform all aspects of the position with precision and excellence, from call management, check-in and check-out and beyond.... The objective is to deliver a lasting guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the reception area and maintain the spa boutique to assure beautiful presentation and profitability; maximize and achieve set department and individual revenue targets.

Position Activities and Responsibilities:

  • Displays masterful knowledge of spa menu of services and product lines
  • Able to maneuver through the software program quickly and effectively
  • Accurately enters point of sale data
  • Efficient at making appointments, check-in and check-out
  • Familiar and knowledgeable with spa boutique inventory
  • Assists with merchandising and maintaining the spa boutique
  • Assists with inventory management and other organizational tasks
  • Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data
  • Provides gracious spa tours to visitors that lead to sales
  • Maintains a beautiful physical environment within the reception area
  • Great phone management skills
  • Greets and checks guests in and out
  • Facilitates effective workflow for technical team
  • Maintains a polished professional image
  • Assists other support team members when asked
  • Attends all in-house training and commits to outside continuing education
  • Attends and participates in all general and team meetings
  • Participates in all aspects of marketing/special events planning and execution
  • Prepares promotion presentation and display
  • Mentors/trains new team members to help them grow
    Professional guest communication
    • Maximize revenue generation for both treatments and retail
    • Maintains a smile at all times
    • Performs opening and closing duties
    • Able to handle unsatisfied guest
    • Monitors performance and achieve targets
    • Asks for Google reviews, Facebook likes and testimonials
    • Informs team members of cross-marketing opportunities
    • Treat all team members professionally

      Requirements

      Desired Qualifications:
      • Experience in the beauty industry
        • Experience in front line guest service (hospitality and retail highly desired)
        • High school diploma or college
        • Computer skills and aptitude for mastering spa software
        • Good selling abilities
        • Flexible schedule
        • Professional image with gracious, warm, and genuine personality
        • Skin care knowledge and understanding of the spa menu
        • Good organizational skills and follow-through
        • Able to multi-task and improvise on the spur of the moment
          Behavioral Characteristics
          • Strong guest service orientation
          • Cheerful, upbeat personality
          • Enjoys team environment and interaction with co-workers
          • Excellent communication skills
          • Flexible and cooperative
          • High personal standards, good self-esteem
          • High energy, able to work in fast-paced environment
          • Good sense of time management
          • Good sense of humor
          • Self-motivated, driven and passionate about the beauty industry
          • Seeks out knowledge and enjoys learning/strives for professional growth

            Benefits

            Competitive Pay Ranging from $12-$14/hour depending on experience. Paid bi-weekly via direct deposit

            Health Insurance Provided by Company with Employee paying $45/pay period

            Retirement Plan included Profit Sharing provided by business & 401K employee payroll deduction

            Six paid holidays per year

            Two weeks of vacation paid per year

            Cafeteria plan available for employee including AFLAC, Vision Insurance, Life Insurance & Secondary Health Insurance

            Uniform provided after a 60 day introductory period

            Lunch provided many days per week

Keywords: Elamar MedSpa, Decatur , Medical Spa Receptionist, Administration, Clerical , Decatur, Alabama

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