Bilingual Customer Service Specialist

Company: Sherwin Williams
Location: Franklin
Posted on: January 29, 2026

Job Description:

At Sherwin-Williams, we strive to be the leader in the paint and coatings industry, serving a diverse spectrum of customers globally. In our commitment to excellence and catering to our increasingly diverse clientele, we are currently seeking a skilled Bilingual Customer Service Specialist to enhance our customer service operations. This role is vital in providing support and creating an inclusive and supportive shopping environment by assisting English and Spanish-speaking customers. Your role will include handling inquiries, resolving issues, and maintaining strong customer relationships, ensuring a positive impact on customer satisfaction and loyalty. Provide effective and efficient customer service to both English and Spanish-speaking customers, addressing inquiries and resolving issues. Maintain knowledge of Sherwin-Williams' product offerings to accurately inform and advise customers. Process orders and track order statuses, ensuring prompt and accurate service. Work collaboratively with other departments to resolve any customer issues that may arise. Participate in ongoing training to keep up with product developments and service enhancements. Log all customer interactions in the CRM system for future reference and quality control. Fluency in both English and Spanish Strong interpersonal and communication skills High proficiency in computer and CRM software usage Ability to handle stressful situations and high-volume customer inquiries Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Professional customer service certification (e.g., CSA or CSP) is a plus.

Keywords: Sherwin Williams, Decatur , Bilingual Customer Service Specialist, Customer Service & Call Center , Franklin, Alabama