General Manager
Company: Petco
Location: Decatur
Posted on: June 23, 2022
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Job Description:
Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!The General
Manager (GM) is responsible for leading through Petcou2019s vision
of u201CHealthier Pets. Happier People. Better World.u201D in order
to develop a high-performing team that consistently delivers
top-line sales growth while maintaining a focus on the welfare,
health and proper care of all animals. The GM leads a team of store
department managers and is accountable for all aspects of managing
a single retail store, including all in-store services. This leader
drives his/her business through a focus on people (talent
acquisition, training, and development), performance (guest
service, sales, and expense control), process (standard operating
procedures and policies), which will result in overall
profitability. The GM must exercise discretion and independent
judgment to execute store activity to create the best possible
partner, guest and pet experience. This position requires a passion
for pets, focus on process excellence, a drive for results, and the
ability to lead and influence.Essential Job Functions:The incumbent
must be able to perform all of the following duties and
responsibilities with or without a reasonable accommodation. As a
leader of people u0026pet care, execute all tasks skillfully and
consistently through the following (as well as all other
projects/duties as assigned):People:- Build a team that embodies
the Petco brand by delivering exceptional service and driving guest
loyalty.- Attract, hire, and retain a diverse team of top talent.-
Train, coach, and develop department level leaders and hourly store
partners in all areas and functions required to run the store
efficiently and to Petco standards, including the effective rollout
selling models.- Create an environment that inspires and encourages
the growth and engagement of partners.- Promote a positive culture
of teamwork by working alongside the leadership team, establishing
priorities, and providing clear direction.- Ensure quick and
courteous service to all PETCO customers by helping partners
determine the guestu2019s needs and by sharing product knowledge
with partners to enable them to suggest the appropriate merchandise
to meet the customeru2019s needs.- Responsible for all partner
performance management in the store. - Demonstrate and support a
continuous improvement and growth mindset.- Performance - Meet or
exceed goals related to total store sales, profitability, and
operational excellence.- Schedule and adjust labor hours
u0026payroll to maximize productivity, achieve sales u0026payroll
goals, and complete workload.- Review and interpret financial and
operational reporting regularly, including store visit and audit
results.- Identify underperforming metrics and develop strategies
that leverage Petco programs, tools, and resources to improve and
grow the business.- Market the store and its products, oversee
planning of in-store and community events, such as adoptions,
school visits and other local promotions and animal-welfare
events.Process:- Ensure the proper health, appearance, welfare, and
proper handling of all animals.- Ensure merchandise is properly
priced, displayed and stocked according to inventory levels
appropriate for the store; make merchandising decisions with
consideration of visual standards, special ad set-up and monthly ad
planner guidelines, adjusting these as necessary to best implement
in each individual store.- Complete and submit accounting,
inventory management and payroll paperwork in a timely manner;
ensures all expenses are maintained within budgeted levels.-
Maintain the store's appearance adheres to Petco operational
standards and safety procedures.- Protect Petco pets
u0026merchandise, and minimize loss by ensuring all store standards
and operating procedures are met, including workplace safety,
inventory control, and loss prevention.- Ensure store is
opened/closed in accordance with policies and procedures,
especially those relating to safety and security.- Responsible to
maintain the storeu2019s professional image, appearance and
cleanliness.Nature of Supervision:General instruction is provided
on some, but not all tasks to be performed. The District Manager
will periodically review the store performance and results. The
General Manager is expected to manage the storeu2019s payroll,
sales and shrink budgets and is held accountable for
results.Supervisory Responsibility:The GM is responsible for all
people working and activities conducted in the center stores and
services functions.Work Environment:The majority of job duties are
conducted indoors, although occasional merchandise stocking,
customer carry-outs, and bank deposits will require that an
employee leave the store briefly. Because this position requires
bending, kneeling, moving merchandise (up to 50 pounds, as
necessary) and standing for long periods of time, there may be risk
of injury resulting from failure to follow safety precautions and
procedures. A limited amount of travel will be required.Petco
Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
Keywords: Petco, Decatur , General Manager, Executive , Decatur, Alabama
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