Customer Service Representative

Company: 1st Franklin Financial Corporation
Location: Decatur
Posted on: January 13, 2021

Job Description:

Position Title: Customer Service Representative Reports to: Branch Manager The Customer Service Representative (CSR) manages each customer interaction to create an exceptional experience. SCOPE OF RESPONSIBILITIES:* Creates an Exceptional Customer Experiencea. Identifies and responds to customer's needs in a timely and efficient mannerb. Builds internal and external relationshipsc. Ensures customer confidentiality and private information is maintained2. Performs Job Related Functionsa. Interviews customers and process applications, making recommendations for product and services approvalb. Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.c. Prepares and present assigned daily marketing offersd. Responsible for assigned collection of customer accountse. Compiles and maintains records of all daily assigned tasks3. Ensures Compliancea. Adheres to all 1FFC policies and procedures b. Complies with all State and Federal regulations4. Engages a Learning & Development environment a. Participates in personal development b. Exhibits knowledge of all 1FFC productsc. Seeks additional opportunities and responsibilities5. Exemplifies the 1FFC Leadership Competencies6. Performs all other work-related duties as assigned Job Requirements:PERSONAL REQUIREMENTS:-- Demonstrate the ability to analyze relevant information and apply individual judgment-- Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings-- Ability to maintain confidential business and personal information-- Action and result focused-- Strong communication skills (verbal / written / interpersonal)-- Proficient with MS Office Suite productsMust possess a valid driver's license and the ability to operate an automobileEDUCATION AND EXPERIENCE:High School diploma or equivalentAbility to meet current licensing requirement of various State and Federal regulatorsInterested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.

Keywords: 1st Franklin Financial Corporation, Decatur , Customer Service Representative, Hospitality & Tourism , Decatur, Alabama