Always Money Finance - Customer Service Representa

Company: Triton Management Group
Location: Decatur
Posted on: May 17, 2023

Job Description:

Job purposeCustomer service representatives will be the first point of contact for customers. Customer service representatives will respond to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service.Duties and responsibilitiesEnsure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging each customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.Aggressively find a way to create new loans while maintaining proper underwriting standards.Understand customer needs and ability to pay back loans.Control bad debt through 100% execution of Positive Collection Practices.Assist with local store marketing initiatives.Accurately complete applications to include calculation of income and ability to repay and updating of confidential customer information without error.Guard all customer confidential information against errors, miscalculations and incorrect dissemination of their data.Any task deemed requested by supervisorQualificationsHigh school diploma or equivalentExcellent communication skillsExcellent customer service skillsComputer literacy2 years of relevant experienceExperience in financial services environment, preferredMust have a valid Driver's License6 Months of Collection ExperienceMust be 21 years of age or olderBenefits:Competitive hourly rate plus monthly bonusHealth, Dental & Vision InsurancePaid Holidays & Paid Time OffNo nights or weekends!

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