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Customer Service Representative

Company: First-Sun Finance
Location: Decatur
Posted on: May 21, 2023

Job Description:

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR).In simple terms, your job is to make sure the customers are happy and that they continue doing business with your employer. As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include:

  • Taking loan applications
  • Processing the payments of customers
  • Collections in person, over the phone and via written communication
  • Ensuring customers' queries are answered to their satisfaction both by phone and in person
  • Using computerized systems to access the details of customers
  • Promoting certain financial products and services
  • Expert communication and listening skills are a must for this challenging and rewarding position which is often the "face" of the company to the customers Customer Service Representative Duties and Responsibilities:
    • Manage and prioritize multiple concerns simultaneously
    • A positive attitude
    • The ability to learn quickly and move on from both success and failure
    • Provide timely feedback to company management regarding challenges or customer concerns
    • Listen, document, and help resolve conflicts with customers - Customer Service Representative Preferred Qualifications:
      • High School diploma
      • Previous customer service experience
      • Computer experience and aptitude
      • Problem-solving skills, and the ability to think under pressure
      • Commitment to continual education about the company, products and services
      • Similar Job Titles
      • Customer Service Representatives
      • Collector
      • CSR Range: $12.00 - $15.00

Keywords: First-Sun Finance, Decatur , Customer Service Representative, Hospitality & Tourism , Decatur, Alabama

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