Customer Service Specialist
Company: DICK'S Sporting Goods
Location: Florence
Posted on: October 31, 2024
Job Description:
At DICK'S Sporting Goods, we believe in how positively sports
can change lives. On our team, everyone plays a critical role in
creating confidence and excitement by personally equipping all
athletes to achieve their dreams. We are committed to creating an
inclusive and diverse workforce, reflecting the communities we
serve.If you are ready to make a difference as part of the world's
greatest sports team, apply to join our team today!OVERVIEW:ROLE
RESPONSIBILITIES:The Customer Service Specialist is responsible for
providing excellent customer experiences by creating a hassle-free
shopping experience for our customers through their eagerness to
help, in-depth product knowledge, high brand and execution
standards, and efficient execution of Front-End operations.
- Greet everyone (teammates and customers) and proactively
approach customers to understand their needs and support their
shopping experience.
- Serve as primary customer service provider at the front end and
liaison between customers and management.
- Provide register coverage as needed and ensure strong customer
service standards are met by supporting cashiers through complex
transactions.
- Assist manager with department scheduling, directing workflow,
daily associate assignments, and monitoring department presentation
standards; monitor Front End associates to ensure they are meeting
performance expectations.
- Uphold company merchandising and presentation standards by
following established floor sets, signage requirements, price
changes, inventory presentation and replenishment standards,
etc.
- Promote and provide training to new and current teammates on
company programs (i.e., customer loyalty program participation,
warranty sales, private label credit card enrollment, etc.).
- Adhere to established policies and procedures related to
safety, loss prevention and standard operating procedures.
Maintains confidentiality of all Company information.
- Create an inclusive store environment where everyone (teammates
and customers) feels welcome, safe, and is treated with
respect.
- Take an all-hands-on-deck approach to support the team across
the store.
- Perform other tasks as assigned by management.TEAMMATE
TRAITS:Our traits set the bar as to what great teammates look like
at DICK'S Sporting Goods. They define the behaviors that can drive
our business while ensuring a great teammate and athlete
experience. Here are the traits we look for in our store teammates:
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-OrientedQUALIFICATIONS:
- Prior retail sales, cashier, or customer-focused experience
preferred
Keywords: DICK'S Sporting Goods, Decatur , Customer Service Specialist, Hospitality & Tourism , Florence, Alabama
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