Sytline/Infor Support Tech

Company: Robert Half
Location: Madison
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for an experienced Syteline (version 8 and version 10) Consultant to join our team on a long-term contract basis in Madison, Wisconsin. In this role, you will provide technical support, training, and guidance to end-users while ensuring the efficient operation of ERP and CRM systems. This opportunity is ideal for someone who is detail oriented, thrives in client-facing scenarios, and enjoys solving technical challenges. Responsibilities: • Deliver technical assistance and support for ERP and CRM systems, focusing on Syteline versions 8 and 10. • Handle incoming tickets, prioritize requests, and resolve low to medium priority issues effectively. • Train and guide employees on system functionalities, fostering confidence and understanding. • Develop and maintain dashboards and reports to support business operations. • Ensure system configurations align with business requirements and provide documentation for processes. • Collaborate with team members on troubleshooting network, hardware, and software issues. • Participate in API development and integration efforts to enhance system capabilities. • Utilize Fresh Service to manage and track support tickets efficiently. • Maintain organized workflows and ensure timely resolution of technical issues. • Provide superior customer service while addressing user concerns and technical questions. • Minimum of 3 years of experience in ERP/CRM support, with a focus on Syteline versions 8 and 10. • Proficiency in client-side scripting, API development, and configuration management. • Strong organizational skills and ability to manage multiple tasks simultaneously. • Familiarity with troubleshooting techniques for hardware, network, and cloud-based ERP systems. • Excellent communication skills and confidence in face-to-face interactions with employees. • Experience with Salesforce development and IAM provisioning is preferred. • Ability to create and maintain business requirement documents and system documentation. • Demonstrated ability to deliver exceptional customer service and build positive relationships with users.

Keywords: Robert Half, Decatur , Sytline/Infor Support Tech, IT / Software / Systems , Madison, Alabama