Installation and Repair Technician
Company: United Communications
Location: Chapel Hill
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Salary: ITS NOT GOING OUT OF OUR
WAY; IT IS OUR WAY! At United Communications, weve been connecting
Middle Tennessee communities for over 75 years. What began as a
rural telephone service in 1947 has evolved into one of the regions
fastest, most reliable internet providersrecognized by Broadband
Now for top speeds and customer satisfaction. We deliver fiber,
fixed wireless, and DSL solutions with a personal, local touch. In
partnership with Middle Tennessee Electric, were expanding
broadband access to underserved areas, making this an exciting time
to join our growing team and build your career. WHY UNITED?
Award-Winning Culture: 2023 & 2024 Best Places to Work Trusted
Local Employer for over 75 Years: 4.7 Google Star Rating Commitment
to Employee Well-Being & Satisfaction: Employee-Focused Benefit
Offerings Top 100 Fiber-To-The-Home Leader 401k Match, HSA, and
more! SUMMARY The Installation and Repair Technician is responsible
for installing and repairing communication lines and services for
residential and business customers, including telephone, high-speed
internet, and digital TV. This role requires a strong commitment to
safety and the ability to deliver exceptional customer service.
Additional responsibilities include troubleshooting service lines
and wireless CPE, responding to customer requests and complaints,
and operating company equipment. Sign-on bonus of up to $2,000,
based on experience, paid on first paycheck. ESSENTIAL DUTIES AND
RESPONSIBILITIES Duties include the following, but other duties may
be assigned as required. Perform and complete installations,
troubleshooting, and repairs for connects, upgrades, and relocates
for telephone, high-speed internet, and Digital TV customers. Plan
and complete installations for new services and equipment for
customers by installing copper and fiber drops, network interface
devices, ground wires, in-home wiring, station protectors, jacks,
modems and wireless routers, and set-top boxes per company
standards. Recognize and inspect existing ground wiring or make new
ground according to Company policy to protect employees, customers,
and equipment from electrical shock or damage. Recognize and
understand how to configure customers' equipment to connect to the
internet via a modem or wireless router and set up IPTV service,
including connecting standard consumer electronic devices such as
DVD players, computers, laptops, tablets, smartphones, and
telephone handsets. Understand, maintain, and repair existing
equipment by using test sets to locate line or equipment trouble
and determine necessary repairs. Repair, replace, and splice aerial
and underground cable (copper and fiber) to restore services to the
system specifications. Complete and maintain records as required,
including entering all necessary information on work orders to
ensure accurate documentation in the customers account. Clean,
maintain, and organize stock for company vehicles, ensuring
equipment is prepared for safe operation and upholds the highest
brand standards. Provide exceptional customer service by educating
customers on product and service usage while recommending solutions
to meet their needs. WHAT YOU BRING: Minimum of one year of
experience in telecommunications. Previous technical support
experience preferred. Strong technical aptitude for troubleshooting
and resolving customer issues. Valid TN drivers license with
satisfactory driving record required. Proficient in process
standardization and documentation, including the creation and
maintenance of written procedures, training materials, and network
records. Skilled in using various services and office equipment,
including personal computers, phone systems, software applications,
hand tools, electric tools, and test sets. Ability to work
effectively in a high-intensity, dynamic, and rapidly changing
technology environment. Excellent customer service skills with
strong time management and multitasking abilities. Ability to work
both independently and as part of a team. Proficient in PC software
installation, support systems, email, and Microsoft Office Suite.
Strong written and verbal communication skills. Self-motivated,
detail-oriented, and organized, with the ability to work
efficiently to meet deadlines. Ability to effectively articulate
complex situations to colleagues with varying degrees of network
knowledge. High level of integrity and professional values.
POSITION SCHEDULE AND ONSITE REQUIREMENTS This is a full-time
position based out of our Chapel Hill, TN office, with travel
throughout the assigned Middle Tennessee territory. A company
vehicle is provided after training is completed. Want to learn more
about who we are, explore our core values, and discover additional
career opportunities? Visit us atwww.united.netand join us in
building the future of connectivity.
Keywords: United Communications, Decatur , Installation and Repair Technician, IT / Software / Systems , Chapel Hill, Alabama
