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Director, Product Management

Company: Hearsay Systems Inc
Location: Decatur
Posted on: September 12, 2020

Job Description:

We're looking for a visionary and business-outcome-oriented Director, Product Management to join our Product team, specifically focused on our Hearsay’s Nurture & Convert business solution, a critical component and strategic driver of the Hearsay Advisor Cloud!

Nurture & Convert leverages Hearsay's omnichannel communication capabilities and powerful journey engine to drive business outcomes specific to financial services sub-verticals (wealth, property and casualty insurance, etc.) via client engagement as they nurture leads and convert those leads to clients. Nurture & Convert builds on the power of the Hearsay engagement platform and relies on Hearsay’s Ecosystem and Data & Analytics solutions to drive engagement and measure and orchestrate outcomes.

The Hearsay Nurture & Convert solution is still in its early stages, with tremendous room for market definition, scoping, TAM expansion, and maturation. In short, this is an opportunity for a broadly-skilled very senior Product Manager to exhibit full-lifecycle skills and drive a product in a rapidly expanding market while working collaboratively and cooperatively with a broader Product organization.

Hearsay’s mission is to empower a human client experience in financial services. Over 100 of the world’s leading insurance and financial firms, including Allstate, New York Life, Morgan Stanley, and Goldman Sachs rely on Hearsay’s SaaS client engagement platform to allow their advisors to authentically and intelligently grow business relationships. Founded in 2010, Hearsay has over 200 employees globally in San Francisco, Seattle, New York, Toronto, London, Budapest and Manila, and is backed by Sequoia and NEA.

About the role: The Director, PM, Nurture & Convert, is accountable for setting the vision and strategy for Hearsay’s product enabling the conversion of our customers’ leads to becoming clients

Own and drive the value proposition of this solution as well as the products that comprise it

Be accountable for establishing a clear trajectory for the product and solution set, demonstrating immediate competence in one or more financial services sub-verticals (wealth management, life insurance, P&C insurance, etc.)

Within three months, you will demonstrate a thorough understanding of the product/solution set and be able to articulately and compellingly describe the value proposition of our software as it applies to these markets

Within six months, you will be acting as a thoughtful advisor to our go-to-market team and at times to customers and prospects, sharing an assertive point of view about where the industry is headed and the importance of Hearsay’s products and solutions to moving the industry forward

About you: Experience with Enterprise SaaS products, delighting the user and helping deliver tangible and measurable RoI to the buyer

Possess an intimate financial services market knowledge and have creative, first-in-industry solutions

Ensure that the Hearsay Nurture & Convert product team and the company at large are aligned on product value, vision, strategy, requirements, priorities, and success criteria

Exhibit the very best of collaboration and cooperation skills given the highly interconnected nature of Nurture & Convert by partnering with teams in Go-to-Market, Operations, Legal, and Finance

Work closely with customers, customer support, professional services, sales, and prospects to deliver features that are both tuned to drive customer business value and clearly measurable

Understand and evolve current and future market opportunities to ensure we’re building the right things, now and over the long haul

Able to balance aggressiveness with thoughtfulness and putting the success of the team and market before yourself

Capable of presenting, articulating value propositions, negotiating, listening and synthesizing, and workshopping with both internal and external stakeholders

Demonstrate strategic thinking skills across several key axes: business value, market research, strategic collaboration, readily-gained product knowledge, market understanding, value discrimination, brainstorming, management of non-functional requirements, and management of limitations and trade offs

About you as a leader: Proven yourself as a great leader, bringing a strong combination of oversight and independence, always looking to help your team and your peers be more successful in what they do

Empowered teams and helped them up-level the impact they can have on the organization

Put the success of the team above your personal success

Comfortable with technical terminologies and co-developing solutions with engineering teams and other Product teams with which you collaborate daily

Influence your peers in the Product organization and have driven win-win outcomes for the organization

Demonstrated self-starter, capable of staying on track while pursuing solutions with minimal supervision while remaining highly open to input

Successfully work under pressure, meet deadlines, and handle multiple projects simultaneously.

Our commitment to diversity and inclusion: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Hearsay Systems Inc, Decatur , Director, Product Management, Other , Decatur, Alabama

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