Teller I (PT)
Company: BANK INDEPENDENT
Location: Decatur
Posted on: May 22, 2023
|
|
Job Description:
General SummaryThe part time teller is responsible for providing
exceptional customer service to consumer and commercial customers
by conducting cash, deposit, and withdrawal transactions
efficiently and accurately while in compliance with established
policies and procedures. Under the direct supervision of the Head
Teller, the part time teller also assists new and existing
customers with financial needs and offers products and services to
fulfill those needs. Essential Functions This position requires
flexible hours. Relationship DevelopmentIdentifies and meets
customer needs through sales and service with focus on deepening
customer relationshipsActively listens for opportunities to
cross-sell additional products and servicesAnswers customer
inquiries and refers customers to the appropriate bank
representative for specialized products and servicesAnswers phone
courteously within three rings or lessDemonstrates Raving Fans
behaviors and use of the Winning Play while creating exceptional
customer experiencesResolves customer complaints regarding sales
and serviceBranch OperationsMaintain an adequate cash drawer at all
times; this includes buying and selling currency to and from the
vault, as necessaryConducts cash, deposit, loan, deposit and
withdrawal transactions accuratelyBalances cash drawer in
accordance with Bank procedures and regulationsPerform as a team
member in allocating and coordinating the work flowContribute to
the fulfillment of the department and bank objectives and
goalsProcesses night depositsCompletes Teller Hours Worksheet
accurately and in a timely mannerPrepares compliance forms, such
as, Monetary Instrument Log (MIL), Currency Transaction Report
(CTR), etc. accurately and in a timely mannerOperates bank
equipment, such as, teller machine, currency counter, cash advance
machine, typewriter, etc.Issues Official Checks and Money
OrdersTrains with Head Teller to perform Head Teller dutiesAttends
branch meetingsProcesses credit card cash advancesPerforms other
duties as assignedComplianceAdhere to all regulatory requirements
and bank policies and proceduresResolves any discrepancies
involving Currency Transaction Reports (CTR), Monetary Instrument
Log (MIL) in a timely mannerNotifies Head Teller of any outage
before close of dayAdheres to the Cash Control ProceduresEnsures
teller area is secure and all security requirements are
followedCompletes required online training assignments in a timely
mannerWorking ConditionsGenerally good with little exposure to
noise, extreme temperatures, dust, or other adverse
factors.Considerable effort and eyestrain from continuously
verifying accuracy of all work leaving the department.May be
required to stand for long periods of time while providing teller
service.Minimum Level of Preparation and TrainingHigh School
diploma or equivalentOne year previous experience with direct
customer service interaction requiredPrevious experience handling
cash transactions preferredRequired Abilities, Knowledge, and
SkillsAbility to further develop consumer and commercial
relationships and cross-sell additional products and services to
match customer's needs and wantsAbility to develop knowledge of the
bank's products, services, and processesAbility to accomplish
multiple objectives in a fast paced environmentAbility to develop a
thorough understanding of bank specific software and other basic
office equipmentExcellent communication, team-work, and customer
service skillsStrong organizational, time management, and
presentation skillsWorking knowledge of Microsoft Office
Applications, such as, Work, Excel, and Outlook Employees are
required to perform other duties as assigned by management that may
not be listed. Management reserves the right to change this job
description as needed.
Keywords: BANK INDEPENDENT, Decatur , Teller I (PT), Other , Decatur, Alabama
Click
here to apply!
|