Veterinary Client Service Representative- Animal Tracks Veterinary Hospital
Company: Heartland Veterinary Partners LLC
Location: Decatur
Posted on: September 5, 2024
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Job Description:
About Animal Tracks Veterinary Hospital
Welcome to -, your local veterinarian in Decatur. We're pleased to
provide a wide variety of veterinary services for animals in
Decatur and surrounding areas. The Animal Tracks team is a group of
caring individuals dedicated to providing quality pet care in a
warm, friendly, and family-like environment. Our passion is animals
and we treat each of our patients as family members.
We are excited to add a new member to our team! We are looking for
an individual who is good at communicating, organization, and
multi-tasking, and who is ready to work in a fast-paced
environment. The ideal candidate would have 1-2 years' prior
experience as a veterinary Client Service Representative.
Operating Hours: Monday-Friday 7:15 am-6:00 pm
Pay: $14-17/hr
Position Purpose
Reporting into the Practice Manager, the Client Service
Representative (CSR), provides an exceptional experience to our
clients during every interaction. - In addition to continually
engaging the client, the CSR performs practice administrative tasks
such as record maintenance and appointment tracking. - The CSR
manages practice reception (visitor and telephone), maintenance of
veterinary medical records, accounts maintenance, cash processing,
data entry, word processing and mail services. The CSR applies
practical knowledge of practice processes and services, the basic
rules and regulations governing visitors and animal patient
treatment, and veterinary record requirements and terminology to
ensure every patient is well-cared for and every client has an
exceptional experience.
Client Service Representative Competencies
Patience & Compassion: Remaining professional while still making
Doctors, teammates, clients, and patients feel as comfortable as
possible regardless of the situation or challenges presented.
Collaboration & Teamwork: Carefully coordinating actions with
practice team members. - Quickly incorporating feedback to ensure
positive results. - Sharing ideas and being open to other's
ideas.
Communicating: Conveying patient visit outcomes to clients and
teammates to ensure successful client care applying excellent
written and verbal skills.
Active Listening: Following the expressed wishes of teammates and
clients.
Client Satisfaction: Ensuring all activities and interactions
result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager
instructions and practice procedures.
Ensures all public areas are clean and presentable for patients;
cleans and straightens areas including the front desk, reception
area, waiting area, office, -and exam rooms.
Processes cash, checks, charge card payments and credit account
payments.
Schedules appointments for the clinic adhering to practice and
Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications;
conducts re-calls to clients on a timely basis from a call back
list.
Performs a backup of the computer system on a regular basis, as
directed.
Performs and oversees the performance of posting daily
business.
Welcomes clients and patients to the practice with a warm and
friendly demeanor and ensures an excellent experience during the
practice visit.
Answers incoming telephone calls applying proper telephone
etiquette.
Presents clients with medications, instructions, new client kits
and any other take home items.
Handles emergency situations with great care, patience, and
following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring
every experience ends in satisfaction.
Requirements / Qualifications
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Scrub allowance
Shift differential for weekends
Keywords: Heartland Veterinary Partners LLC, Decatur , Veterinary Client Service Representative- Animal Tracks Veterinary Hospital, Other , Decatur, Alabama
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