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Customer Account Advisor

Company: Aarons
Location: Decatur
Posted on: October 11, 2019

Job Description:

We are Aaron's - an industry leader in the sales and lease-to-ownretailer known for quality brand names and superior customer service. Weprovide our team members the opportunity to reach their full potential in ateam-oriented, high-energy, recognition-based environment with competitive payand benefits. This is much more than a job - It is a career with purpose.
Aaron's Customer Account Advisors serve as coaches to our customer, drivingpayment collections and lease agreement renewals by understanding leaseagreement benefits and ensuring customers are 100% satisfied with the product.As a Customer Account Advisor, you will build relationships with our customersover the phone and face-to-face to help bring them one-step closer toownership. Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrateempathy, listen attentively, explain things simply and easily, and successfullynavigate difficult conversations. Strong multi-tasking, organizational,negotiation and persuasion skills are necessary. Like all Aaron's team members,they share our purpose and passion for making a real difference in the lives ofothers and the rewards that come from creating strong personal connections forlife. The Work - Attainment and upkeep of customers' accounts including maintainingupdated customer information in the store computer system and documenting allcustomer payment appointments. - Direct contact with customers who have not renewed their Leaseagreement(s) both in home visits and over the phone - Sell customers on the benefits of timely lease agreement renewalpayments - Assist the Customer Account Manager in setting and achievingdaily, weekly and monthly revenue and renewal goals - Assist with merchandise returns and guest deliveries as directedby management - Clean and certify merchandise in the Quality Assurance Center forall items personally returned - Complete and maintain weekly vehicle maintenance sheet and routesheets daily - Load, secure and protect product in company vehicle - Safely operate company vehicle - Assist the Sales Team as needed - Any reasonable duties requested by management
Requirements - At least 21 years old with a valid state Driver's License andcompliance with the Company's Driver Qualification Policy; includingsatisfactory MVR (driving record) - Must meet DOT requirements to obtain certification in requiredstates - Ability to work schedule of hours varying from 8 am to 9 pm - Ability to lift up to 50 lbs. without help and up to 300 lbs. withthe assistance of a dolly - Two years of retail/customer service experience preferred - High School diploma or equivalent preferred - Excellent interpersonal and communication skills - High energy with the ability to effectively perform all functionsof the store and multitasking effectively - Proper telephone etiquette - Uphold the Aaron's Brand and protect company assets - Maintain a professional appearance - Proficient computer skills
Rewards
Team members enjoy access to career training and advancement opportunities, andrewarded with competitive compensation and a comprehensive benefits package,which includes: - Paid time off including vacation days, sick days and holidays - Medical, dental & vision insurance - 401(k) plan with company match - Flexible spending accounts - Life insurance - Disability benefits - Stock Purchase Plan - Team Member purchase discounts About Aaron's
At Aaron's we provide sales and lease-to-ownership specialty items relating tofurniture, consumer electronics, home appliances, and accessories through itsmore than 1,800 Company-operated and franchised stores. Our customers shop atAaron's for the same reason you should choose us for the next step in yourcareer - our ability to influence people's lives. We help people "OWN IT", andif you are looking for a company with the passion and dedication to make adifference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates ourteam members' differences, and is proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment withoutregard to race, color, pregnancy, religion, sex, sexual orientation, genderidentity, national origin, age, disability, Veteran status, military duty,gender expression, genetic information, or any other protected class. Aaron's is an Equal Opportunity Employer.

Keywords: Aarons, Decatur , Customer Account Advisor, Other , Decatur, Alabama

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